PCTV 292e stick not recognized as TV Tuner after update?

TVMosaic live and recorded TV products for Desktop/NAS/Raspbery Pi
Post Reply
neo_cacher
Posts: 4
Joined: Tue Feb 04, 2020 8:19 pm

PCTV 292e stick not recognized as TV Tuner after update?

Post by neo_cacher » Tue Feb 04, 2020 8:23 pm

Dear Oberon/the_man!
after upgrading my Synology DS213 from DSM 6.0 to DSM 6.2, my PCTV 292e is obviously not recognized anymore and I therefore have no valid TVSource anymore. First I thought it has to do with DVBLink Server, so I upgraded to TVMosaic. Still to no avail ... any hints/tips/tricks what I could do?
Thank you very much in advance and kind regards, Neo

Plantje
Posts: 189
Joined: Fri May 11, 2018 6:53 am

Re: PCTV 292e stick not recognized as TV Tuner after update?

Post by Plantje » Fri Feb 07, 2020 5:26 am

You should send them an email, in order to get a ticket created

neo_cacher
Posts: 4
Joined: Tue Feb 04, 2020 8:19 pm

Re: PCTV 292e stick not recognized as TV Tuner after update?

Post by neo_cacher » Fri Feb 07, 2020 12:24 pm

how can I do that? I've got no respective rights (back then in the dvblink forum I could contact them both ...)

pdom
Posts: 40
Joined: Tue Feb 27, 2018 12:22 pm

Re: PCTV 292e stick not recognized as TV Tuner after update?

Post by pdom » Fri Feb 07, 2020 1:14 pm

Send an email to tvmosaic@dvblogic.com describing your problem. This is the official support-mail.

I'm sure they will be able to help you - with a little patience :)

Unfortunately there is no support in this (user-)forum any more :(

Good luck.

neo_cacher
Posts: 4
Joined: Tue Feb 04, 2020 8:19 pm

Re: PCTV 292e stick not recognized as TV Tuner after update?

Post by neo_cacher » Fri Feb 07, 2020 1:27 pm

Thx ... did so ... now waiting for answer - will keep this thread open and ´post resolution (hopefully) ...

Plantje
Posts: 189
Joined: Fri May 11, 2018 6:53 am

Re: PCTV 292e stick not recognized as TV Tuner after update?

Post by Plantje » Thu Feb 20, 2020 5:43 am

Still nothing?

neo_cacher
Posts: 4
Joined: Tue Feb 04, 2020 8:19 pm

Re: PCTV 292e stick not recognized as TV Tuner after update?

Post by neo_cacher » Thu Feb 20, 2020 7:48 am

Yes, the support-team send me the quite unfortunate news, which make me really think if they have still a viable business model anymore.

first answer was:
The TVButler tuner and network receivers/tuners which supports sat2ip standard will work for sure.
As for other USB tuners, you may check the compatible tuners for your NAS here:
https://www.synology.com/en-global/compatibility

TVMosaic uses drivers for third parity usb tuners from Video Station app.
So, all you need is to Install the Video Station app and enable DTV function. Then go to TVMosaic Scan window. If your Tuner is supported by Synology, it will be visible at TVMosaic.
there I answered:
However, I’m surprised that the PCTV 292e was supported under DVBLink and until DSM6.0, now the PCTV 292e is
neither supported by DSM6.2
nor (obviously – I did the Videostation app DTV enabling and it failed) by TV Mosaic
which is not very user friendly.

Furthermore, the TV Butler cannot be bought anymore … so what shall I do now with Synology DSM6.2 and TV Mosaic and a DVB-C?
second answer (based on my reply):
For now, only network tuners (sat2ip receivers, hdhr tuners) will work on all TVMosaic platforms, independently on drivers and system versions.
Kind regards,
DVBlogic support team
so now I'm stuck with both a useless DVB-C stick and a useless tv-mosaic (as I the synology/tv-mosaic combination should be my "network tuners"). Now I'm quitting these products ...

Plantje
Posts: 189
Joined: Fri May 11, 2018 6:53 am

Re: PCTV 292e stick not recognized as TV Tuner after update?

Post by Plantje » Thu Feb 20, 2020 7:56 am

Thank you for getting back. I understand the decision.

Post Reply