No support? Not Happy.

General discussions about TV Mosaic application.
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brianjg
Posts: 13
Joined: Sun Jul 01, 2018 9:20 am

No support? Not Happy.

Post by brianjg » Sat Aug 10, 2019 6:42 pm

Hi,

I logged a case (62561) 21 days ago and haven't received any support despite updating the ticket multiple times. Can someone bother getting back to me please?

Thanks
Brian

Oberon
Posts: 1283
Joined: Thu Jan 26, 2017 8:45 am

Re: No support? Not Happy.

Post by Oberon » Sat Aug 10, 2019 8:17 pm

All issues, including yours, are read and processed. However, some issues, and epg related in particular, may take some time to be resolved. It involves interaction wit the epg provider and is not fast.

brianjg
Posts: 13
Joined: Sun Jul 01, 2018 9:20 am

Re: No support? Not Happy.

Post by brianjg » Sun Aug 11, 2019 7:53 am

That's well understood however I've had a single response despite updating the ticket numerous times? Would it have been so hard to reply and provide the answer above?

brianjg
Posts: 13
Joined: Sun Jul 01, 2018 9:20 am

Re: No support? Not Happy.

Post by brianjg » Sun Aug 11, 2019 7:54 am

Oberon wrote:
Sat Aug 10, 2019 8:17 pm
It involves interaction wit the epg provider and is not fast.
Also as far as I am concerned YOU are the EPG provider. I pay YOU for the service.

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