It is recommended that you follow these steps:
- Check our Wiki (https://wiki.tv-mosaic.com/index.php/Main_Page) if your question is already answered there
- Browse/search this forum. It is very likely that someone already had the issue in the past and found the solution.
- If both previous steps did not answer your question, either submit a ticket to our support team by writing an e-mail to email@example.com or post your issue on this forum in the appropriate section.
- When posting the issue/question, please include the following information:
- - State your platform, TVMosaic products that you use, their version and (if applicable) tuner hardware
- Set log level to info, reproduce the issue and attach zipped log files (https://wiki.tv-mosaic.com/index.php/Ho ... _log_files)