Hardware fingerprint error after replacing 2 disks in my NAS

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rcbapb
Posts: 3
Joined: Wed Sep 12, 2018 10:26 am

Hardware fingerprint error after replacing 2 disks in my NAS

Post by rcbapb » Wed Sep 12, 2018 10:30 am

Hello,

I've been trying to reach out to you. I have recently replaced two disks in my Synology NAS and now I get a Hardware fingerprint error and my TVSource application no longer works. Please help.

Peter

Oberon
Posts: 1053
Joined: Thu Jan 26, 2017 8:45 am

Re: Hardware fingerprint error after replacing 2 disks in my NAS

Post by Oberon » Wed Sep 12, 2018 10:52 am

What is your support ticket number?

rcbapb
Posts: 3
Joined: Wed Sep 12, 2018 10:26 am

Re: Hardware fingerprint error after replacing 2 disks in my NAS

Post by rcbapb » Wed Sep 12, 2018 2:28 pm

I don't have a support ticket yet. My previous ticket number (which had to do with installing Docker) is 27259 as I wrote in the e-mail I sent.
It contains all my details. The same issue has happened again, now because of the disk replacements.

rcbapb
Posts: 3
Joined: Wed Sep 12, 2018 10:26 am

Re: Hardware fingerprint error after replacing 2 disks in my NAS

Post by rcbapb » Wed Sep 12, 2018 2:32 pm

Hello,

I have submitted a new support ticket: #50357

Regards,
Peter

Oberon
Posts: 1053
Joined: Thu Jan 26, 2017 8:45 am

Re: Hardware fingerprint error after replacing 2 disks in my NAS

Post by Oberon » Wed Sep 12, 2018 2:55 pm

Please, try activating again. It should be working now.

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