Currently using a trial

TVMosaic is the new King, but if you still have questions about DVBLink - this is the place to ask them.
webbynz
Posts: 1
Joined: Fri May 04, 2018 9:17 pm

Currently using a trial

Post by webbynz » Fri May 04, 2018 9:20 pm

Hi,

Can someone help me? My trial version of dvblink is about to expire. Tvmosaic isn't cutting the mustard for me and I want to stick with dvblink until tvmosaic is less of a beta.

My problem is when I try and buy the iptv program that I need, it takes me to the page saying dvblink is no more. What can I do?

Thanks in advance

the_man
Site Admin
Posts: 77
Joined: Fri Jan 06, 2017 1:13 pm

Re: Currently using a trial

Post by the_man » Mon May 07, 2018 12:44 pm

Please, write to info@dvblogic.com
They will help you with your request.

Plarwes
Posts: 6
Joined: Wed May 30, 2018 8:55 pm

Re: Currently using a trial

Post by Plarwes » Wed May 30, 2018 9:00 pm

Hi,

I have the same issue. I've already send 3 emails to info@dvblogic.com but I don't get a reply. My trial is over now: can you help me please?

Best regards,
Peter

the_man
Site Admin
Posts: 77
Joined: Fri Jan 06, 2017 1:13 pm

Re: Currently using a trial

Post by the_man » Thu May 31, 2018 10:05 am

Please, write an email address (into PM on the forum) with what you have wrote to info.

Plarwes
Posts: 6
Joined: Wed May 30, 2018 8:55 pm

Re: Currently using a trial

Post by Plarwes » Thu May 31, 2018 5:49 pm

I can't send PM's because I'm new on this forum.....
My email is 'removed' at gmail.com
Last edited by Plarwes on Fri Jun 01, 2018 9:17 am, edited 1 time in total.

the_man
Site Admin
Posts: 77
Joined: Fri Jan 06, 2017 1:13 pm

Re: Currently using a trial

Post by the_man » Fri Jun 01, 2018 7:08 am

The latest email to support from your address was reported 5 months ago (Fri, 22 Dec, 2017 at 7:17 PM)

Plarwes
Posts: 6
Joined: Wed May 30, 2018 8:55 pm

Re: Currently using a trial

Post by Plarwes » Fri Jun 01, 2018 9:05 am

Strange...is something wrong with your mailbox, because I didn't get an error mailing you. I'll try from another mailaccount.

Plarwes
Posts: 6
Joined: Wed May 30, 2018 8:55 pm

Re: Currently using a trial

Post by Plarwes » Fri Jun 01, 2018 9:11 am

Well, that seems to work. Got an instant reply now mailing from another emailaddress. Are you blocking gmailaccounts?

Plarwes
Posts: 6
Joined: Wed May 30, 2018 8:55 pm

Re: Currently using a trial

Post by Plarwes » Sun Jun 10, 2018 8:16 pm

On june 1st you wrote me:

"I’m sorry, but you do not have the DVBlink licenses anymore. You do have a license for TVMosaic plus.

I may downgrade TVMosaic to DVBlink TVSource license. But really recommend to go with the new software – TVMosaic.

PS. For now you may send the license id from your DVBlink TVSource (grab it from product tab, it is a string start with 0x), I will reset it for another 20 days.

Regards,
DVBLogic support team"

I replied the same day, and again on june 5th, but never heard from you again. So: after upgrading to TVMosaic I automatically lost my licence for version 6? If I login on license.dvblogic.com there's no licence for version 6 anymore. I can't activate my version 6 software, although I payed for this software. I also payed for TVMosaic....
I did already send you the licenid as requested, but as I wrote: I didn't get a reply from you since june 1st. What do I have to do to get support?

the_man
Site Admin
Posts: 77
Joined: Fri Jan 06, 2017 1:13 pm

Re: Currently using a trial

Post by the_man » Mon Jun 11, 2018 12:11 pm

Our apologies for the inconvenience. As i see, the ticket is already answered. If you have any additional questions, you may reply, with question(s), to an email.

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