Apple TV app crashes / does not start without a warning

[Ritzee]

Since today the Apple TV app (TV Mosaic) crashes / does not start without a warning. Same result on two separate ATV's. iPad, iPhone and Mac no problem. Deleted/reinstalled app(s)/reboot ATV/reboot server/reviewed logs... no results.

When I try to run TVMosaic the app crashed immediately, no splash or warning. Other apps (news, games, video) are running smootly on both ATV's running on TVOS 12.01

Any suggestions?

[tpichl]

I have exactly the same problem. The app crashs on 2 ATV devices. The problem occured today. Yesterday it worked.

Clients on other systems like iOS or macOS works fine without any problems.

[Ritzee]

OK, and now it crashes on ipad & iphone as well.. still can access it with OSX..

Log says: Could not resolve host: api-prod-dvblogic.xroadmedia.com (Could not contact DNS servers)

However I CAN resolve it from the TVM server, but a website says: The service is not available. Please try again later.

After this "Unable to add subscriber xxxxx-xx-xxx-xx-xxx. Subscription ended?..

I bought the licenses last september so this should not be an issue besides they are still registered as 'activated'.

It looks like TV mosaic is checking the subscribtion on the xroadmedia.com service and it is down, surprised not to many people are affected by it.

[tpichl]

Same on my systems
Hope DVBlogic solves the problem asap.

[DaveH]

Same for me, TVOS and iOS. The desktop app on my Mac works still (for now...). This is not good at all.

[Ritzee]

..and it’s working again

[Ritzee]

And it crashes again after the Important TVMosaic security update..