TVMosaic's support team prefers to communicate via PM rather than through this forum. I've had a lot of email traffic with a supporter in the last few weeks. To abbreviate the whole I copy here my last post (summary of the posts), as well as the last statement from the support:
######.######@t-online.de, said 11 days ago
I need the file system for recorded *. TS - files moving from the installation directory (C:-ProgramData-DVBLogic-TVMosaic-data-RecordedTV) to an external file system (NAS). Background: Drive C: is an SSD with only 512 GB capacity. The location for the 'recorder_database' is according to installation on C:'ProgramData'DVBLogic'TVMosaic'recorder_database.
Currently (as of today) the directory 'RecordedTV' is on my NAS. Deployment is through an iSCSI initiator service from Microsoft. There are no initialization, timing or capacity issues as you indicated. I can record more than five TV channels at a time without losing quality. (The only problem here is that during computer initialization, the connection of all iSCSI drives is sometimes 'missed'. (See also Post #66792). However, the problem is fixed after a reboot (until next time).)
Now I'm trying to replace the iSCSI connection with 'shares' on the NAS and 'Connect network drive' on the WIN 10 page. The crashes appear as described in Begin's post. The last attempt was to provide the same user with the same password and same fixes on the NAS and win 10. I have attached the individual steps:
Step 1: - Dialog 'Properties of tvmosaic_server'
Step 2: - Dialog 'User Search', here: MediaStorageAdmin'
Step 3: - Dialog 'Takeover of Found Users'
Step 4: - Dialog 'Password assignment of these users'
Step 5: - Dialog 'Confirmation & Activation after exit + Restart of service'
Step 6: - Error message when starting TVMosaic 'False HW Fingerprint'
As soon as I switch back to 'Local System Account', the license keys are fine again when TVMosaic starts (better: the error message 'False HW Fingerprint' is omitted. I can switch this back and forth at will. There is no hardware change (or software change).
To put it in a nutshell, what do I need to do to give the service 'tvmosaic_server' the correct permissions, and if necessary receive a new set of license keys?
######, said 3 days ago
Apologies for the late response.
We have put all data from your ticket into task which was created a few weeks ago.
At the moment after first iteration task was marked with Low priority flag. Due to same thing as i wrote: network paths are not officially supported
Anyway it is in the list. Can't give any guarantee if there will be done something in the near future.
DVBlogic support team